Refund policy

Return Procedure

You have a legal period of 14 days maximum from the delivery of the product(s) concerned, to make a return request (exchange or refund request).

To request a return (exchange or refund), please send an email to contact@cbd-certified.com indicating your name, your order number, the product(s) you wish to return and the nature of your request for each product (exchange or refund).

You will receive in response to your request, and within a maximum of 72 hours, an email confirming the acceptance or refusal of your request, and if your request is accepted, a link in the email allowing you to print your label return transportation. Return shipping costs remain the responsibility of the customer.

Conditions for Accepting Returns

To be accepted, a return request must meet all of the following conditions:

- The return request must be complete (specifying the name of the customer, the order number, the product(s) to be returned, and the nature of your request for each returned product (exchange or refund).
- The return request must be sent by email to contact@cbd-certified.com within a maximum period of 14 days from the delivery of the product(s) concerned by the return request.
- The returned product(s) must be complete, packaged in its/their original packaging(s) intact and must not have been used (s) nor open. A return request for a product that has been used or opened can under no circumstances be accepted.