These General Conditions of Sale apply exclusively to current and future commercial relations concluded on the one hand between,
The company SEREMINE SAS, owner of the CBD-Certified.com site, whose head office is located at 4 rue Madeleine Vionnet, 17000 La Rochelle (France) registered in the trade and companies register of La Rochelle under the number903 311 99, hereinafter referred to as "the seller" or "CBD-Certified.com",
And on the other hand,
By any natural or legal person making a purchase via the CBD-Certified.com site, hereinafter referred to as "the customer".
Any condition not in conformity with our general conditions that the customer will have formulated will be rejected unless the seller has expressly and in writing acknowledged their applicability.
Some products require you to be of legal age, when purchasing this type of product, the customer must certify that they are 18 years old or older and accept these general conditions of sale. In addition, the customer takes full responsibility for the use of the purchased products.
Prices are quoted in euros all taxes included.
The products offered are described and presented with the greatest accuracy.
The photos, texts, information or characteristics of the products appearing in the catalog are not contractual.
If despite all our precautions, errors may have occurred, the seller could in no way be held liable for this fact. Except in the case of warranty, any transaction between the seller and its customers, not disputed within 3 weeks of receipt of the order, cannot give rise to a claim.
Product and price offers are valid as long as they are displayed on the CBD-Certified.com site, and within the limits of available stocks.
In case of unavailability of products after placing the order, the customer will be informed by e-mail or telephone.
The seller will offer the replacement of the product ordered unavailable by a similar product.
Failing acceptance, the order will be cancelled; in the event that the payment has already been cashed, the customer will be reimbursed within a maximum period of 15 days.
Secure online payment by credit card: Visa, EuroCard, MasterCard, CB.
The LIVE WALLET secure payment system is used by the www.CBD-Certified.com site, which accepts the main European Bank Cards: Visa, EuroCard, MasterCard, CB, Amex and all Cards whose logo appears in the footer of the site.
LIVE WALLET adheres to the strictest certification standards to ensure payment security. The banking information that the buyer transmits, encrypted from his own computer, will never circulate unencrypted on the Internet.
All information exchanged to process the payment is encrypted using the SSL (Secure Socket Layer) protocol.
The 3D Secure protocol also strengthens the authentication of the payment card holder.
A buyer's order will only be considered effective once the payment center has given its consent.
In case of refusal fromVIVA WALLET, the order cannot be validated and will be cancelled. CBD-Certified.com Customer Service will then inform the customer concerned of the bank's refusal by e-mail.
Your order will be delivered to you at the address you provided when placing your order.
The transport price will be automatically calculated and updated according to the delivery method, item and delivery location selected in your basket.
The announced delivery times are the average times observed with recognized carriers such as the Post Office and we cannot be held responsible for any delay by the carrier in relation to the announced times.
These deadlines start from the processing of your order by our logistics department, any order in stock placed and paid for before 12 noon being processed and shipped the same day.
In accordance with the Châtel law, the delivery deadline is 30 days after receipt of your payment.
All valid orders are prepared and shipped within 24 to 48 working hours following their validation (payment received). The products shipped are protected in recyclable packaging, suitable for their size, resistant and discreet, without any indication of their content.
When finalizing your order on our site, we will offer you, depending on the nature of the products present in your basket and your delivery address, the choice among different delivery methods. Home delivery against signature is available for all products, delivery to a Relay Point is available for the vast majority of products offered on the site.
You can request to modify the delivery address of your order, only before it is dispatched, by sending an email from the mailbox used during your order, to the address contact@cbd-certified.com, specifying the associated Name when ordering, the order number and the new delivery address to be taken into account. Any order already shipped (shipment confirmation email sent) cannot be subject to a change in the delivery address of the order concerned.
When your order is dispatched, you will receive by email a confirmation of dispatch of your order, containing an online tracking link for your delivery, allowing you to follow the delivery of your order in real time to the address indicated delivery.
Orders are delivered by recognized national carriers with online tracking. Depending on the nature of the products ordered and your delivery address, you will be delivered by Registered Mail (for Flowers and Resins) or Colissimo, DPD or DHL (for all other products).
If you are absent when the delivery person passes by, the carrier will offer you, via the online tracking link, to reschedule the delivery or to pick up your package at a post office or a Relay Point of your choice close to the address. expected delivery.
You have a legal period of 14 days maximum from the delivery of the product(s) concerned, to make a return request (exchange or refund request).
To request a return (exchange or refund), please send an email to contact@cbd-certified.com indicating your name, your order number, the product(s) you wish to return and the nature of your request for each product (exchange or refund).
You will receive in response to your request, and within a maximum of 72 hours, an email confirming the acceptance or refusal of your request, and if your request is accepted, a link in the email allowing you to print your label return transportation. Return shipping costs remain the responsibility of the customer.
To be accepted, a return request must meet all of the following conditions:
- The return request must be complete (specifying the name of the customer, the order number, the product(s) to be returned, and the nature of your request for each returned product (exchange or refund).
- The return request must be sent by email to contact@cbd-certified.com within a maximum period of 14 days from the delivery of the product(s) concerned by the return request.
- The returned product(s) must be complete, packaged in its/their original packaging(s) intact and must not have been used (s) nor open. A return request for a product that has been used or opened can under no circumstances be accepted.
Delivery will be made by our carriers, in the delivery areas accepted by the CBD-Certified.com site.
The delivery is made by the direct delivery of the product to the announced recipient, or, in the event of absence, to another person authorized by the customer.
For reasons of availability, an order may be delivered in several installments to the customer. The customer only pays for one delivery. If the customer wishes to be delivered to two separate delivery locations, he must place two orders, with the related delivery costs.
The following are considered as cases of force majeure releasing the seller from his obligation to deliver: war, riots, fire, strikes, bad weather, accidents, the impossibility of being supplied, all other natural disasters even if the conditions of unpredictability and exteriority are not met.
The transfer of ownership of the goods to the customer is suspended until full payment of the price.
In the event of deferred payment, CBD-Certified.com will retain ownership of the goods until full payment thereof under the conditions established contractually, even in the event of collective proceedings opened against the customer, in accordance with to articles L.621-122 et seq. of the trade.
The times indicated on the site and in the general conditions of sale are average times.
Exceeding delivery times cannot give rise to damages, withholding or cancellation of orders in progress.
However, if after the delivery deadline the product has not been delivered, for any reason other than a case of force majeure described in the paragraph "Information relating to transport", the sale may be canceled at the request of the customer and this within 60 days, by registered letter AR.
The seller will then return the payment to the customer to the exclusion of any other indemnity or damages.
The seller reserves the right to cancel an order in the event of too great difficulties for the carrier to make the delivery.
Delivery is considered to have been made on the date of first presentation of the order to the address indicated on the order form.
Upon delivery, the customer must ensure that the products have not been damaged during transport.
If the customer finds an apparent anomaly, he can either accept or refuse the products.
In both cases, he must report the said apparent anomalies on the carrier's delivery note and within three working days by registered letter AR to the carrier, and send a copy to SEREMINE SAS, 4 rue Madeleine Vionnet, 17000 La Rochelle (France).
In the event of delivery by postal services, the same precautions apply. If an anomaly is found, an anomaly report must be completed by the customer.
If the products have been accepted, the customer can contact our services to organize a return of the product according to the formalism described in the article below "satisfied or reimbursed".
Copies of the annotated delivery note, the letter addressed to the carrier and/or the anomaly statement must be attached with the returned product(s).
If the products are refused, the customer must ask the carrier to return the products to the seller.
Copies of the annotated delivery note, the letter addressed to the carrier and/or the anomaly statement must be sent at the same time to Francedefense.fr by registered letter AR.
The customer has a period of 14 days from receipt of the order to make a request for withdrawal by e-mail to the address contact@cbd-certified.com.
If your return is accepted, the reimbursement of your items takes place no later than 14 days after receipt of the returned product (to which must be added any interbank delays, ranging from 3 to 7 days).
An email is sent to you when your return has been registered and the refund set up by our customer service.
In the event of a request for exchange or refund, the customer returns the new item at his own expense in its original packaging, intact, accompanied by all possible accessories, instructions for use, documentation, purchase invoice.
The first step is to contact us beforehand by e-mail atcontact@cbd-certified.com in order to obtain a return agreement as well as the address of the place of return.
Please note that any item returned without first contacting us will be systematically refused.
If the item is returned open, incomplete or damaged to CBD-Certified.com, a discount on its price will be applied according to the diagnosis made by the after-sales service.
CBD-Certified.com will justify to the customer the application of this discount by communicating to him a document drawn up by its after-sales service.
In the event of exercise of the right of withdrawal, we undertake to refund your order, or to exchange the products that do not correspond to your order (defective or non-compliant).
In the event of a refund request, the refund will be made, according to your initial method of payment, by transfer, check or recrediting of your bank card, as soon as the diagnosis of our after-sales service has been carried out.
Information relating to the contractual warranty is presented on each product sheet in the catalogue.
In any case, the customer benefits from the legal guarantee of eviction of hidden defects (art. 1625 and following of the civil code).
Warranties do not cover:
Also excluded are defects and their consequences due to:
In the event of a request for activation of the guarantee, the buyer must contact the consumer service department of the brand concerned directly.
However, the buyer can also contact us by email atcontact@cbd-certified.com for any technical problem or request for additional information, Cbd-certified.com Customer Service being in direct and permanent contact with the consumer services of the brands and suppliers offered on this site.
To be able to activate the guarantee or the extension of the guarantee, it is imperative that the buyer has kept the original packaging of the product as well as the invoice constituting the proof of purchase of the product.
In accordance with the Data Protection Act of 6/01/78, you have the right to access and rectify data concerning you.
Thereafter, You can be informed of our different offers by email.
If You do not want it, You just have to let us know (indicating your surname, first name and address):
This agreement is subject to French law.
The language of this contract is French.
With the exception of natural persons for whom the competent courts will be determined by the provisions of the civil procedure code, in the event of a dispute the commercial court will have sole jurisdiction.
This attribution of jurisdiction will also apply in the event of multiple defendants or third parties.
The products sold on the CBD-Certified.com site are reserved exclusively for an adult public (18 years and over).
Customers of the CBD-Certified.com site expressly declare that they are of legal age when accessing the site, and confirm this again by accepting these general conditions of sale when placing their order.
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