These General Terms and Conditions of Sale exclusively apply to current and future commercial relations entered into on the one hand by

The company SEREMINE SAS, owner of the website, headquartered at 13 avenue Général Leclerc, 17000 La Rochelle (France), registered with the Trade and Companies Registry of La Rochelle under number 903 311 99, hereinafter referred to as "the seller" or "",

and on the other hand,

Any natural or legal person making a purchase via the website, hereinafter referred to as "the customer".

Any condition that does not comply with our general conditions, which the customer has formulated, will be rejected unless the seller expressly and in writing acknowledges its applicability.

Price / Products

Some products require the customer to be of legal age. When purchasing such products, the customer must certify that they are 18 years of age or older and accept these general terms and conditions of sale. In addition, the customer takes full responsibility for the use of the purchased products.
Prices are indicated in Euros, all taxes included.

The products offered by are described and presented with the utmost accuracy.
The photos, texts, information, or characteristics of the products appearing in the catalog are not contractual.
If despite all our precautions, errors have occurred, the seller cannot be held liable for this fact. Except for warranty, any transaction between the seller and its customers, not disputed within 3 weeks following the receipt of the order, cannot give rise to a claim.

Product offers and prices are valid as long as they are displayed on the website, and within the limit of available stocks.
In the event of unavailability of products after the order has been placed, the customer will be informed by email or telephone.
The seller will offer the replacement of the unavailable ordered product with a similar product.

In the absence of acceptance, the order will be canceled; if payment has already been collected, the customer will be refunded within a maximum period of 15 days.

Secure Payment

Secure online payment by Credit Card: Visa, EuroCard, MasterCard, CB.

The secure payment system VIVA WALLET is used by the website, which accepts the main European bank cards: Visa, EuroCard, MasterCard, CB, Amex, and all cards whose logo appears in the footer of the site.

VIVA WALLET complies with the strictest certification standards to ensure payment security. The buyer's encrypted banking information, transmitted from their own computer, will never be circulated in clear on the Internet.

All information exchanged to process the payment is encrypted using the S.S.L. (Secure Socket Layer) protocol.

The 3D Secure protocol further reinforces the authentication of the payment card holder.

An buyer's order will be considered effective only from the moment the payment center has given its approval.

In the event of refusal by VIVA WALLET, the order cannot be validated and will be cancelled. The Customer Service will inform the customer concerned of the bank's refusal by e-mail.

Delivery method

Your order will be delivered to the address you provided when placing your order.
The transport price will be automatically calculated and updated according to the selected delivery method, article, and delivery location in your cart.

The announced delivery times are the average times observed by recognized carriers such as La Poste, and we cannot be held responsible for any delay by the carrier compared to the announced times.
These delays start from the processing of your order by our logistics service, with any in-stock order placed and paid before 12pm being processed and shipped the same day.

In accordance with the Chatel law, the delivery deadline is 30 days after receipt of your payment.

Shipping and Delivery of Orders

All valid orders are prepared and shipped within 24 to 48 working hours following their validation (receipt of payment). The shipped products are protected in recyclable packaging, adapted to their size, sturdy, and discreet, without any indication of their contents.

When finalizing your order on our website, we will offer you, depending on the nature of the products in your cart and your delivery address, the choice among different delivery methods. Home delivery with signature is available for all products, and Point Relais delivery is available for the vast majority of products offered on the site.

You can request to modify the delivery address of your order, only before its shipment, by sending an email from the email used when placing your order, to the address, specifying the name associated with the order, the order number, and the new delivery address to be taken into account. Any order already shipped (shipment confirmation email sent) cannot be subject to a modification of the delivery address of the concerned order.

Upon shipment of your order, you will receive an email confirming the shipment of your order, containing an online tracking link for your delivery, allowing you to track the delivery of your order in real-time to the indicated delivery address.

Orders are delivered by recognized national carriers with online tracking. Depending on the nature of the products ordered and your delivery address, you will be delivered by registered letter (for Flowers and Resins) or Colissimo, DPD or DHL (for all other products).

If you are absent during the delivery, the carrier will offer you, via the online tracking link, to reschedule the delivery or to pick up your package at a Post Office or a Relay Point of your choice near the planned delivery address.

Return Procedure

You have a legal period of 14 days maximum from the delivery of the concerned product(s) to make a return request (exchange or refund).

To make a return request (exchange or refund), please send an email to indicating your name, your order number, the product(s) you wish to return and the nature of your request for each product (exchange or refund).

You will receive a response to your request within a maximum of 72 hours, confirming the acceptance or refusal of your request, and if your request is accepted, a link in the email allowing you to print your return transport label. Return transport costs remain at the customers' charge.

Conditions for Accepting Returns

To be accepted, a return request must meet all of the following conditions:

- The return request must be complete (specifying the customer's name, order number, the product(s) to be returned, and the nature of the request for each product returned (exchange or refund).
- The return request must be sent by email to within a maximum period of 14 days from the delivery of the product(s) concerned by the return request.
- The returned product(s) must be complete, packaged in their original intact packaging and must not have been used or opened. A return request for a product that has been used or opened cannot be accepted under any circumstances.

Transport Information

Delivery will be carried out by our carriers, in the delivery areas accepted by the website.

Delivery is made by direct delivery of the product to the announced recipient, or, in the event of absence, to another person authorized by the customer.

For reasons of availability, an order may be delivered to the customer in several installments. The customer then only pays for one delivery. If the customer wishes to be delivered to two different delivery locations, they must place two orders, with the related delivery costs.

The following events are considered as cases of force majeure releasing the seller from their obligation to deliver: war, riot, fire, strikes, bad weather, accidents, inability to be supplied, and all other natural disasters, even if the conditions of unpredictability and externality are not met.

Transfer of ownership

The transfer of ownership of goods to the customer is suspended until full payment of the price.

In case of deferred payment, shall retain ownership of the goods until full payment is made within the framework of the contractually established conditions, even in the event of collective proceedings opened against the customer, in accordance with articles L.621-122 and following of the Commercial Code.

Delivery conditions

The deadlines indicated on the website and in the general conditions of sale are average deadlines.
Exceeding delivery deadlines cannot give rise to damages and interest, withholding or cancellation of current orders.
However, if after the delivery deadline the product has not been delivered, for any reason other than a force majeure event described in the paragraph "Transport information", the sale may be cancelled, at the customer's request and within a period of 60 days, by registered letter with acknowledgment of receipt.
The seller will then refund the payment to the customer, excluding any other compensation or damages and interest.

The seller reserves the right to cancel an order if the carrier encounters too much difficulty in delivering it.

Delivery is considered to have been made on the date of the first presentation of the order at the address indicated on the order form.

During delivery, the customer must ensure that the products have not been damaged during transport.
If the customer notices an apparent anomaly, they may either accept or refuse the products.
In either case, they must report the said apparent anomalies on the carrier's delivery note and send a copy by registered letter with acknowledgement of receipt (AR) to the carrier within three working days, and send a copy to SEREMINE SAS, 4 rue Madeleine Vionnet, 17000 La Rochelle (France).

If delivery is made by postal services, the same precautions apply. If an anomaly is observed, the customer must fill out an anomaly report.

If the products are accepted, the customer may contact our services to arrange for the return of the product according to the formalism described in the article "satisfied or refunded" below.
Copies of the annotated delivery note, the letter addressed to the carrier, and/or the anomaly report must be included with the returned product(s).

If the products are refused, the customer must ask the carrier to return the products to the seller.
Copies of the annotated delivery note, the letter addressed to the carrier, and/or the anomaly report must also be sent to by registered letter with acknowledgement of receipt.

Satisfied or refunded

The customer has a period of 14 days from the date of receipt of the order to request a withdrawal by email to

If your return is accepted, the refund of your items will be made no later than 14 days after receipt of the returned product(s) (to which any interbank delays, ranging from 3 to 7 days, must be added).

An email will be sent to you once your return has been registered and the refund has been processed by our customer service.

In the case of a request for exchange or refund, the customer must return the new item at their own expense, in its original packaging, intact, with all accessories, user manuals, documentation, and purchase invoice.

The first step is to contact us beforehand by email at the following address to obtain a return agreement and the return address.

Please note that any item returned without prior contact will be systematically refused.
If the item is returned opened, incomplete, or damaged to, a price reduction will be applied based on the diagnosis made by the customer service department. will justify the application of this price reduction to the customer by providing them with a document prepared by its customer service department.

In the event of exercising the right of withdrawal, we undertake to refund your order or exchange products that do not correspond to your order (defective or non-compliant).

In case of a refund request, the refund will be made, according to your original payment method, by bank transfer, check, or refund to your credit card, as soon as the diagnosis of our customer service department has been carried out.


Information regarding the contractual warranty is presented on each product sheet in the catalog.

In any case, the customer benefits from the legal guarantee against hidden defects (Art. 1625 et seq. of the French Civil Code).

The guarantees do not cover:

  • the replacement of consumable parts or breakdowns related to accessories,
  • breakdowns caused by parts that do not conform to those recommended by the after-sales service (SAV) of the device's brand

Defects and their consequences are also excluded due to:

  • the intervention of a repairer not approved by the brand,
  • non-compliance with the instructions indicated in the user and maintenance manuals,
  • any handling errors, lack of maintenance of the device, use for purposes other than the intended use of the product, and in particular use for professional or collective purposes (except for the professional and semi-professional range), and any external cause.

In case of a request to activate the warranty, the buyer must contact the consumer service of the brand concerned directly.
However, the buyer can also contact us by email at the address for any technical problem or request for additional information, the Customer Service being in direct and permanent contact with the consumer services of the brands and suppliers offered on this site.

To be able to activate the warranty or warranty extension, it is imperative that the buyer has kept the original packaging of the product as well as the invoice proving the purchase of the product.

Data Protection

In accordance with the French law "Informatique et Libertés" of 6/01/78, you have the right to access and rectify data concerning you.

Later on, you may be informed of our various offers by email.
If you do not wish to receive such offers, simply inform us (stating your name, first name, and address) by:

  • sending an email to the address:

Applicable Law / Jurisdiction

This contract is subject to French law.

The language of this contract is French.

Except for natural persons for whom the competent courts will be determined by the provisions of the Code of Civil Procedure, in the event of a dispute, the commercial court shall have exclusive jurisdiction.

This jurisdiction clause shall also apply in the event of multiple defendants or third-party proceedings.

Sale Reserved for Adults

The products sold on the website are exclusively reserved for adults (18 years old and above).
Customers of the website expressly declare that they are of legal age when accessing the site and confirm this again by accepting these general terms and conditions of sale when placing their order.