Delivery and Return

Shipping and delivery of orders

All valid orders are prepared and shipped within 24 working hours following their validation (valid payment). The shipped products are protected in recycled and recyclable packaging, suitable for their size, durable and discreet, with no indication of the contents of the package.

At the time of finalizing your order on our site, we will offer you, depending on the nature of the products in your cart and your delivery address, a choice among different delivery methods. Home delivery or delivery to a Pickup Point is available for all products offered on the site.

In which country can I have my order delivered?

Here is the list of countries where we currently deliver:

• European Union (except Slovakia)
• Swiss
• United Kingdom

You can request to change the delivery address of your order only before it is shipped, by sending an email from the email account used when placing your order, to the address service.clients(at)cbd-certified.com, specifying the Name associated with the order, the order number, and the new delivery address to be taken into account. Any order that has already been shipped (shipping confirmation email sent) cannot be subject to a change of delivery address for the concerned order.

Upon the shipment of your order, you will receive an email confirmation of your order's shipment, containing a link for online tracking of your delivery, allowing you to track the progress of your order in real time to the specified delivery address.

Orders are delivered by recognized national carriers with online tracking. Depending on the nature of the products ordered and your delivery address, you will be delivered by Registered Letter (for Flowers and Resins) or Colissimo, DPD, or DHL (for all other products).

If you are absent when the delivery person arrives, the carrier will offer you, via the online tracking link, to reschedule the delivery or to pick up your package at a post office or a pickup point of your choice near the scheduled delivery address.

Return Procedure

You have a legal period of 14 days maximum from the delivery of the concerned products to make a written return request (request for exchange or refund).

To make a return request (exchange or refund), please send an email to service.clients(at)cbd-certified.com indicating your name, your order number, the products you wish to return, and the nature of your request for each product (exchange or refund).

You will receive in response to your request, and within a maximum of 72 hours, an email confirming the acceptance or rejection of your request, and if your request is accepted, a link in the email allowing you to print your return shipping label. The return shipping costs are the responsibility of the customers.

Return Acceptance Conditions

To be accepted, a return request must meet all the following conditions:

- The return request must be complete (specifying the customer's name, the order number, the products to be returned, and the nature of your request for each returned product (exchange or refund).
- The return request must be sent by email to service.clients(at)cbd-certified.com within a maximum period of 14 days from the delivery of the products concerned by the return request.
- Returned products must be complete, packaged in their original packaging intact, and must not have been used or opened. A return request for a product that has been used or opened cannot be accepted under any circumstances.