Deliveries and Returns

Shipping and delivery of orders

All valid orders are prepared and shipped within 24 to 48 working hours following their validation (payment received). The products shipped are protected in recyclable packaging, suitable for their size, resistant and discreet, without any indication of their content.

When finalizing your order on our site, we will offer you, depending on the nature of the products present in your basket and your delivery address, the choice among different delivery methods. Home delivery against signature is available for all products, delivery to a Relay Point is available for the vast majority of products offered on the site.

You can request to modify the delivery address of your order, only before it is dispatched, by sending an email from the mailbox used during your order, to the address contact@cbd-certified.com, specifying the associated Name when ordering, the order number and the new delivery address to be taken into account. Any order already shipped (shipment confirmation email sent) cannot be subject to a change in the delivery address of the order concerned.

When your order is dispatched, you will receive by email a confirmation of dispatch of your order, containing an online tracking link for your delivery, allowing you to follow the delivery of your order in real time to the address indicated delivery.

Orders are delivered by recognized national carriers with online tracking. Depending on the nature of the products ordered and your delivery address, you will be delivered by Registered Mail (for Flowers and Resins) or Colissimo, DPD or DHL (for all other products).

If you are absent when the delivery person passes by, the carrier will offer you, via the online tracking link, to reschedule the delivery or to pick up your package at a post office or a Relay Point of your choice close to the address. expected delivery.

Return Procedure

You have a legal period of 14 days maximum from the delivery of the product(s) concerned, to make a return request (exchange or refund request).

To request a return (exchange or refund), please send an email to contact@cbd-certified.com indicating your name, your order number, the product(s) you wish to return and the nature of your request for each product (exchange or refund).

You will receive in response to your request, and within a maximum of 72 hours, an email confirming the acceptance or refusal of your request, and if your request is accepted, a link in the email allowing you to print your label return transportation. Return shipping costs remain the responsibility of the customer.

Conditions for Accepting Returns

To be accepted, a return request must meet all of the following conditions:

- The return request must be complete (specifying the name of the customer, the order number, the product(s) to be returned, and the nature of your request for each returned product (exchange or refund).
- The return request must be sent by email to contact@cbd-certified.com within a maximum period of 14 days from the delivery of the product(s) concerned by the return request.
- The returned product(s) must be complete, packaged in its/their original packaging(s) intact and must not have been used (s) nor open. A return request for a product that has been used or opened can under no circumstances be accepted.