Shipping and delivery of orders
All valid orders are prepared and shipped within 24 business hours following their validation (valid payment). The products shipped are protected in recycled and recyclable packaging, adapted to their size, resistant and discreet, without any indication of the contents of the package.
When finalizing your order on our site, we will offer you, depending on the nature of the products in your basket and your delivery address, the choice among different delivery methods. Home delivery or in Point Relais is available for all products offered on the site.
You can request to change the delivery address of your order, only before shipping, by sending an email from the email box used when placing your order, to the address email@example.com, specifying the associated Name when ordering, the order number and the new delivery address to be taken into account. Any order already shipped (shipping confirmation email sent) cannot be subject to a modification of the delivery address of the order concerned.
When your order is shipped, you will receive by email a shipping confirmation of your order, containing an online tracking link for your delivery, allowing you to follow in real time the delivery of your order to the address delivery date indicated.
Orders are delivered by recognized national carriers with online tracking. Depending on the nature of the products ordered and your delivery address, you will be delivered by Registered Letter (for Flowers and Resins) or Colissimo, DPD or DHL (for all other products).
If you are absent when the delivery person arrives, the carrier will offer you, via the online tracking link, to reschedule the delivery or to pick up your package at a Post Office or Relay Point of your choice near the address expected delivery.
You have a legal period of 14 days maximum from delivery of the products concerned to make a written return request (request for exchange or refund).
To make a return request (exchange or refund), please send an email to the contact address @ cbd-certified.com indicating your name, your order number, the products you wish to return and the nature of your request for each product (exchange or refund).
You will receive in response to your request, and within 72 hours maximum, an email confirming the acceptance or refusal of your request, and if your request is accepted, a link in the email allowing you to print your label return transport. Return transport costs remain the responsibility of the customers.
Return acceptance conditions
To be accepted, a return request must meet all of the following conditions:
- The return request must be complete (specifying the customer's name, the order number, the products to be returned, and the nature of your request for each returned product (exchange or refund).
- The return request must be sent by email to contact @ cbd-certified.com within a maximum period of 14 days from delivery of the products concerned by the return request.
- Returned products must be complete, packaged in their original packaging intact and must not have been used or opened. A request to return a product that has been used or opened cannot be accepted under any circumstances.