Refund

You have a legal period of up to 14 days from the delivery of the product(s) concerned to make a return request (request for exchange or refund).

To make a return request (exchange or refund), please send an email to contact@cbd-certified.com indicating your name, your order number, the product(s) you wish to return, and the nature of your request for each product (exchange or refund).

You will receive, in response to your request and within a maximum of 72 hours, an email confirming the acceptance or refusal of your request, and if your request is accepted, a link in the email allowing you to print your return shipping label. Return shipping costs remain the responsibility of the customers.

Return Acceptance Conditions

To be accepted, a return request must meet all of the following conditions:

- The return request must be complete (specifying the customer's name, the order number, the product(s) to be returned, and the nature of your request for each returned product (exchange or refund).
- The return request must be sent by email to contact@cbd-certified.com within a maximum period of 14 days from the delivery of the product(s) concerned by the return request.
- The returned product(s) must be complete, packed in its/their original intact packaging, and must not have been used or opened. A return request for a product that has been